Refund Policy

1. Introduction

VelvoFit is committed to ensuring customer satisfaction. Our refund policy outlines the terms for returning products and receiving refunds.

2. Eligibility for Refund

Refunds are applicable only for products purchased directly from VelvoFit and within the specified timeframe.

3. Timeframe for Refund

Refund requests must be made within 7 days of receiving the product.

4. Condition of Products

Products must be unused, unwashed, with original tags and packaging intact for a refund.

5. Non-Refundable Items

Gift cards, customized items, and sale products marked as non-refundable cannot be returned.

6. How to Request a Refund

Contact VelvoFit via WhatsApp, email, or phone with order details to initiate a refund request.

7. Refund Approval Process

Once the request is reviewed and approved, you will receive confirmation for the refund process.

8. Return Shipping

Customers may be responsible for return shipping unless the product is defective or damaged.

9. Damaged or Defective Products

If a product arrives damaged or defective, contact us immediately for a full refund or replacement.

10. Refund Method

Refunds will be processed using the original payment method used during purchase.

11. Refund Timeline

Refunds are typically processed within 5-7 business days after receiving the returned product.

12. Exchange Option

Customers can opt for an exchange instead of a refund if preferred, subject to product availability.

13. Partial Refunds

Partial refunds may be offered in cases of missing items, partial damage, or product usage.

14. Order Cancellation Refunds

If an order is canceled before shipment, a full refund will be processed immediately.

15. Verification of Returns

All returned products are inspected for eligibility before processing a refund.

16. Communication

VelvoFit keeps customers informed at every step via WhatsApp or email regarding their refund status.

17. Refund Disputes

Any disputes regarding refunds will be addressed promptly and fairly by our support team.

18. Customer Satisfaction

Our goal is to ensure customers are satisfied with their purchase, refund, or exchange.

19. Policy Updates

VelvoFit reserves the right to update the Refund Policy at any time without prior notice.

20. Contact Us

For any refund-related questions, contact VelvoFit via WhatsApp (+92 300 907 2427) or email (saharonline@siardigital.com