FAQ
1. What is VelvoFit?
VelvoFit is a female clothing brand offering stylish, comfortable, and high-quality fashion for modern women.
2. How Can I Place an Order?
Orders can be placed directly on our website by selecting products, adding them to the cart, and completing checkout.
3. What Payment Methods Are Accepted?
We accept Cash on Delivery (COD), Debit/Credit Cards, Easypaisa, and JazzCash.
4. How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via WhatsApp or email to monitor delivery status.
5. What Is the Delivery Time?
Domestic delivery typically takes 3-7 business days, depending on your location.
6. Can I Change My Delivery Address?
Yes, contact our support team immediately if you need to update your address before your order is shipped.
7. What Are the Shipping Charges?
Shipping charges, if applicable, are displayed at checkout. Free shipping may apply on certain order values.
8. Do You Offer International Shipping?
Currently, VelvoFit ships only within Pakistan.
9. Can I Cancel My Order?
Orders can be canceled before shipment. Once shipped, cancellation may not be possible.
10. What Is the Return & Refund Policy?
Products can be returned within 7 days if they are unused, unwashed, and have original tags. Refunds follow our Refund Policy.
11. How Do I Request a Refund?
Contact VelvoFit via WhatsApp, email, or phone with your order details to initiate a refund.
12. Can I Exchange a Product?
Yes, exchanges are available for products of equal value, subject to availability.
13. Are the Product Images Accurate?
We try our best to show accurate images and descriptions. Slight variations in color may occur due to screen settings.
14. How Do I Know My Size?
Check the Size Chart available on each product page before ordering to ensure the perfect fit.
15. Are the Products High Quality?
Yes, VelvoFit focuses on premium fabrics, stitching, and finishing to ensure high-quality clothing.
16. How Do I Contact Customer Support?
Reach us via WhatsApp (+92 300 907 2427), email (saharonline@siardigital.com), or phone (+92 300 107 2427).
17. Can I Use a Promo Code?
Yes, apply valid promo codes at checkout to receive discounts on eligible products.
18. How Often Are New Collections Released?
VelvoFit regularly updates collections according to fashion trends and seasonal styles.
19. Do You Offer Wholesale Orders?
Yes, for wholesale inquiries, contact us via email with your business details.
20. Is My Personal Information Safe?
Absolutely! VelvoFit follows strict Privacy Policy guidelines to ensure your data is secure and confidential.
